Accessibility Statement

Last updated: December 21, 2025

Our Commitment to Accessibility

GHL Toolset is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to achieve these goals.

We believe that everyone should be able to access and use our GoHighLevel tools effectively, regardless of their abilities or the assistive technologies they may use.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content accessible to people with a wide array of disabilities.

WCAG 2.2 Principles

Our accessibility efforts are organized around the four main principles of WCAG:

  • Perceivable: Information and user interface components must be presentable to users in ways they can perceive
  • Operable: User interface components and navigation must be operable
  • Understandable: Information and the operation of user interface must be understandable
  • Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

  • Skip links: "Skip to content" links to bypass navigation on every page
  • Logical heading structure: Proper heading hierarchy (H1, H2, H3, etc.) for screen readers
  • Consistent navigation: Navigation structure remains consistent across all pages
  • Breadcrumb navigation: Clear breadcrumb trails to show page location
  • Semantic markup: Proper HTML structure with semantic elements

Keyboard Accessibility

  • Full keyboard navigation: All interactive elements accessible via keyboard
  • Visible focus indicators: Clear visual focus states for all interactive elements
  • Logical tab order: Tab navigation follows logical page flow
  • No keyboard traps: Users can navigate away from any focused element
  • Custom keyboard shortcuts: Standard keyboard conventions supported

Visual Design and Content

  • High contrast ratios: Text meets WCAG AA contrast requirements (4.5:1 minimum)
  • Scalable text: Text can be resized up to 200% without loss of functionality
  • Responsive design: Content adapts to different screen sizes and orientations
  • Color independence: Information is not conveyed by color alone
  • Alternative text: Descriptive alt text for all meaningful images

Interactive Elements

  • Form labels: All form inputs have associated labels
  • Error identification: Clear error messages and validation feedback
  • Button descriptions: Descriptive button text and ARIA labels
  • Status announcements: Important changes announced via ARIA live regions
  • Time limits: Users can extend or disable time limits where applicable

Assistive Technology Support

  • Screen reader compatibility: Tested with popular screen readers
  • ARIA landmarks: Proper use of ARIA landmarks for page structure
  • ARIA labels: Descriptive labels for complex interactive elements
  • Role attributes: Appropriate ARIA roles for custom components
  • Live regions: Dynamic content changes announced to screen readers

Testing and Evaluation

We regularly test our website for accessibility using various methods:

Automated Testing

  • WAVE (Web Accessibility Evaluation Tool)
  • axe-core accessibility testing
  • Lighthouse accessibility audits
  • Color contrast analyzers

Manual Testing

  • Keyboard-only navigation testing
  • Screen reader testing (NVDA, JAWS, VoiceOver)
  • Mobile accessibility testing
  • User testing with assistive technologies

Ongoing Monitoring

We continuously monitor our website's accessibility and make improvements as needed. Our team receives regular training on accessibility best practices and emerging standards.

Known Limitations

While we strive for full accessibility, we acknowledge some current limitations:

Third-Party Content

  • External advertisements: Some advertising content may not meet full accessibility standards
  • Embedded content: Third-party widgets or tools may have accessibility limitations
  • Analytics tools: Some analytics scripts may not be fully accessible

Legacy Content

  • Older tool interfaces: Some older calculators are being updated to meet current standards
  • PDF documents: Some downloadable files may not be fully accessible (we're working to remediate these)

Remediation Timeline

We are actively working to address these limitations:

  • Immediate fixes: Critical accessibility issues are addressed within 1-2 weeks
  • Major improvements: Significant accessibility enhancements are implemented within 3 months
  • Comprehensive updates: Full accessibility audits and updates are conducted annually

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

Screen Readers

  • NVDA (NonVisual Desktop Access)
  • JAWS (Job Access With Speech)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)
  • Narrator (Windows)

Other Assistive Technologies

  • Voice control software
  • Switch navigation devices
  • Screen magnification software
  • Alternative keyboards and pointing devices

Browser and Platform Support

We test accessibility across modern browsers and platforms:

Supported Browsers

  • Chrome (current and previous major version)
  • Firefox (current and previous major version)
  • Safari (current and previous major version)
  • Edge (current and previous major version)

Supported Platforms

  • Windows 10 and 11
  • macOS (current and previous major version)
  • iOS (current and previous major version)
  • Android (versions 8.0 and higher)

Report an Accessibility Issue

We welcome your feedback on the accessibility of GHL Toolset. Please let us know if you encounter accessibility barriers:

Contact Methods

  • Email: support@ghltoolset.com
  • Subject line: Please include "Accessibility Issue" in your email subject
  • Response time: We aim to respond to accessibility issues within 24 hours

Report an Issue

What type of accessibility issue did you encounter?
URL of the page where you encountered the issue
Which assistive technology were you using? (optional)
Which browser and version were you using? (optional)
Please provide as much detail as possible about the accessibility issue
We'll use this to follow up on your report

Accessibility Feedback and Improvements

We value feedback from our users about accessibility. Your input helps us improve the experience for everyone:

What to Include in Your Report

  • Specific page or tool where you encountered the issue
  • Description of the accessibility barrier
  • Assistive technology you were using (if applicable)
  • Browser and operating system information
  • Any workarounds you discovered

Our Response Process

  1. Acknowledgment: We'll acknowledge your report within 24 hours
  2. Investigation: Our team will investigate and reproduce the issue
  3. Resolution: We'll implement a fix and test it thoroughly
  4. Follow-up: We'll contact you to confirm the issue is resolved

Additional Resources

For more information about web accessibility:

Contact Information

For general questions about accessibility or to discuss specific needs:

We are committed to providing a positive experience for all users and welcome the opportunity to improve accessibility on our website.